Available from 9 AM to 8 PM, 7 days a week, in Gloucester.
A Space For Quality Time With Your Child/ren
We facilitate meaningful contact between you and your child/ren, offering support without intruding.
Up To 4hrs Per Session
Enjoy up to 4 hours of contact time with your child(ren) per session.
Tailored Sessions
Adapting to your schedule for quality time together.
Staff Matching
Precisely match staff according to your requirements.
We Truly Care
Providing emotional well-being support during your contact time.
Proudly NACCC Accredited
Accredited by the National Association of Child Contact Centres and trusted by our clients. Registration Number: 1761/3
Dedicated Contact Centre & Compassionate Listening Service
Quality, Memorable Moments Between You & Your Children
Parents
Create joyful moments with your child/ren in a nurturing, secure space.
Professionals
Refer your clients to our contact centre for consistent and trustworthy support.
Young People
A fun spot to voice your thoughts, with us here to listen.
Partnership
Together, we support families with a range of services.
Professionals with Lived Experience
The stress can be overwhelming, and the anxiety only compounds it. It’s especially tough when you’re also carrying the emotional weight of your child/ren’s feelings along with your own.
As parents who’ve walked a similar path, we’re able to offer guidance from a place of understanding.
More Than Just a Contact Centre
There are other struggles that come from this position, which many do not realise. We know that in most cases a contact centre alone is not enough.
We stay with you from start to finish and offer additional services inclusive of the Listening Service, plus co-parenting workshops.
Children often also need additional services, which is why we offer a separate voice of the child package to allow them to explore their feelings.
Supervised Contact
Supported Contact
Session Handover
In The Community
Our Friendly Team
Joanne Jenkins
Adam Letts
We Like To Keep Things Simple
Step 1
We have an initial 30-minute meeting with both parents and the child/ren so we can get to know you. This can be in person or virtual.
Step 2
Working around your schedule, we set up the first appointment.
Step 3
Arrive at the contact centre and spend time with your child/ren.
A FREE CHAT
Book Your Meeting With Us
No risks, only possibilities waiting for you.
Just fill in the contact form or call us at 01920 449 127, and we’ll be in touch to talk about how we can assist you.
- Flexible Scheduling
- Up to 4-Hour Sessions
- Tailored Staff Matching
Our office is staffed from 9 AM to 5 PM, Monday to Friday, while the centre is open for contacts from 9 AM to 8 PM, seven days a week.
Existing Client Offer: A Safe Space to Share How You’re Feeling
- Free of charge
- Bookable before or after your contact session
- BACP Registered, Qualified, or Qualifying Therapists
- Here to support you
Interested? Speak to Jenna:
📧 jenna@walkthewalkcic.co.uk
New clients: Please use the form above or reach out at referrals@walkthewalkcic.co.uk or call us on 01920 449127 during business hours.
FAQ
What is it?
A safe, comfortable place where children can meet one or both parents from whom they are separated.
When is it open?
A safe, comfortable place where children can meet one or both parents from whom they are separated.
What will it cost?
These prices are for self-referring parents. Professionals, please enquire for costs. All prices are accurate at the time of uploading and may be subject to change.
Contact Services
Supervised:
- Weekday: £50.00
- Weekend: £70.00
Supported
- Weekday: £30.00
- Weekend: £45.00
Handover: £20.00
Virtual Contact
1 Hour: £60.00
30 Mins: £35.00
Reports & Legal
Court Attendance: £35.00 p/h
Court Report: £40.00
Court Report For Local Authority: £65.00
Additional Report Writing: £40.00
Referral Fee: £50.00
Revised Risk Assessment: £20.00
Change Of Contact Plan: £30.00
Additional Services
Phone Calls Over 30 Mins: £20.00
Reduced Costs & Payment Plans Available
Who can use the service?
Children who do not have regular contact with one or both of their parents and need an impartial, safe and friendly place to be together. Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.
Who will run the sessions
Trained staff and volunteers using a code of practice which includes confidentiality, impartiality and non-discrimination, supported by the National Association of Child Contact Centres.
We have a light touch approach to ensure meaningful engagement between you and your child. We are there if you need us and request our advice and guidance, otherwise we just observe.
Can we go outside the contact centre?
Yes you can! Unlike other contact centres, we make it possible for you to take your child to a venue such as the zoo, a park, or an activity centre to make sure you make the best of your time together.
Who can use the centre?
Children who do not have regular contact with one or both of their parents and need an impartial, safe, and friendly place to be together. Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.
How can I access your service?
We take professional referrals as well as self referrals. Just contact us using the form on this page and we will get back to you.
Can I visit the centre before contact starts?
Yes, all families are encouraged to visit beforehand by appointment. It helps if the child/ren is familiar with the environment where they are going to meet the non-resident parent.
Do I need to meet the other parent?
No you don’t. Just let us know beforehand so that we can ensure your wishes are made clear to our staff.
What if I need to cancel?
If you cancel your booking within 14 days of the contact, you will be charged for the booking of the room. This rate will vary depending on the venue.
Our Volunteers Bring Expertise Through Their Personal Experience
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Can you sum up volnteering at Bubba’s Contact Centre using three words?“Fun, Learning, Helping.”
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What is your favourite thing about being a volunteer?“Helping families to connect.”
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What has been your best moment whilst volunteering?“Supporting families and helping relationships grow.”
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What made you want to start volunteering?“To help support families, to learn and help others, through my experiences in life.”
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What makes our service stand out to you?“The amazing service and staff, which supports both parents and children in a friendly, relaxed, welcoming environment.”
Interensting Fact
In Breaking the Ties that Bind, Dr. Amy Baker studies the effects on 40 adults in the US who had been manipulated to reject one of their parents during their childhood.
Your Child/ren Are Affected Too
Psychological Harm
Struggling with the pressure to turn against a loved parent, coupled with feelings of guilt.
"Splitting"
Seeing one parent as perfect and the other as flawed, which can have lasting effects on future relationships.
Sadness
Although they deeply desire a connection with their parent, it results in a diminished drive to participate in play.
Lack Of Focus
This takes a toll on both their academic performance and their engagement in activities such as sports.
We Are Here To Help
Honoring the Memory of Margaret Zealy
Honoring the legacy of Margaret Zealy and the profound impact she had on vulnerable children and families.
Bubbe
Since 1995, The Exchange Clubs’ Family Center has been dedicated to improving the lives of children and supporting families in Durham, North Carolina.
The Center adopts a multi-faceted approach, offering support and training for families, caregivers, and childcare professionals, while also working to raise awareness in the community.
We have a personal connection with Margaret Zealy (‘Bubbe’ to her grandchildren and the many children she loved), who served as the Center’s director for six years. Growing up in the racially-segregated South of the 1940s and 50s, Margaret found great joy in working with children and families of all backgrounds, striving to bridge that divide. Her office was adorned with drawings from all of ‘her children.
From Bubba's 3 Children...
Margaret Zealy (“Bubbe” to her grandkids and their friends) lost her father at age 11. After he died, her mother did her best to keep Margaret and her brother fed and clothed, but it was a struggle. They moved often, frequently crowding in with family, and sometimes having to split up. While love was plentiful, safety and security were not, and Margaret grew up determined that her own children would never feel that insecurity.
She worked in many different jobs in the early years of her marriage and motherhood, prioritizing the health and happiness of her children over her own. There were many struggles along the way, but her children—Patrick, Jason, and I, Robin—always knew we were loved, had plenty to eat, and lived in a safe, warm home. After several years of part-time college, Margaret finally earned her degree in Social Work, and was able to realize her goal and pursue her passion–improving the lives of children and families in her community. She spread her love far and wide, beyond just her own children and their friends, but to any child she met.
Margaret died too young, at the age of sixty-seven, and the world lost a strong child and family advocate. But her work goes on at Bubba’s Contact Centre, where children and families are able to work towards healing every day. She never got to know about the Centre, but we, her children, know that it would make her incredibly proud. It means so much to us that “Bubbe” and the work that she did are part of the inspiration that brought the Centre to fruition. We know that she would get so much happiness from seeing the successes that happen there, and watching parents connecting with their children. It makes us enormously proud of her, and also proud and inspired by the work the Centre does. We are thankful that Bubbe’s passion continues to blossom.
Feedback From Our Clients
Recent Testimonials:
“I am delighted to share my gratitude for the amazing support service that I received from the kind and compassionate Veronica. I am incredibly grateful for her dedication and unwavering commitment to helping me through some of the toughest times in my life.”
“I’m pleased with Bubas contact centre at Letchworth great hospitality from Walk The Walk explaining step by step also communication with my ex.
I just love the rota time table she always ask me when I’m free to set up visit for my son.
I’m really happy I had good time with my son. Great price i recommend this place to any one wanted to join child centre to see their children Bubas at Letchworth is the best.
My supervisors were Michelle and Jenna both of them are great making great hospitality for me and son we both comfortable.”
“She always made herself available to listen to me, offering a supportive ear and a reassuring presence whenever I needed her. Her empathy and understanding were simply remarkable, and she took the time to understand every single thing that I had to say.”
“Not only did she listen to me, but she also helped me to find ways to improve on things and acknowledge my progress along the way. Her encouragement and positive attitude helped me to push through some of the most challenging moments, and for that, I am forever grateful.”
“Overall, I couldn’t have asked for a better support service. The care and attention that I received from Veronica made all the difference, and I am truly thankful for everything she did to help me. I highly recommend this support service to anyone who is looking for compassionate and understanding help. Thank you from the bottom of my heart!”
“I would like to take the time and write to you about how pleased I was with having someone like Contact Centre Worker supervise my calls. Emotions well up inside me as I think of superlatives I can use to describe the job she done. I don’t want this to be about me but I have to say it was a challenging time having to be limited to these supervised calls. However, the compassion and understanding that Contact Centre Worker was able convey meant so much to me. I hope she knows that.
I had a few other companies and people supervise these calls before her and at times I felt so dehumanised by the way I was treated and spoken to. She was different from all the others. I felt her kindness and warmth by the way she spoke and treated me, I did not sense an ounce of judgement like I had gotten used to previously.
I was moved by the insight and empathy she showed in the reports for the calls. They were so beautifully written, and I found myself reading them when I missed my children. They have become a precious memento for me and I can already imagine revisiting them in the future, and I am sure they will bring me to tears.
Please convey my heartfelt thanks to Contact Centre Worker, and let her know how grateful I am for her kindness. May she be blessed with all the joys and blessings that life has to offer.”
Support Our Efforts to Make a Difference
Your support matters! Donate here or buy tickets for the North Herts lottery to help us continue our work.
A Proud Referrer For Letchworth Foodbank.
- If you’re in crisis, please call our office at 01992 638000.
- A staff member will assess your situation and issue an e-voucher if applicable.
- Please be prepared to answer detailed questions to help us process your request.
- Note that you will need to collect your food from the foodbank.
This service is available only to residents in SG postcodes.