Walk The Walk CIC

Spaces available 9am - 8pm on weekdays in Letchworth

A Space For You To Spend Time With Your Child/ren

We provide contact between you and your child/ren, supporting not intruding.

Up To 4hrs Per Session

Spend up to 4 hours per contact session with your child/ren.

Bespoke Sessions

Working around your schedule to spend quality time together.

Staff Matching

Effectively match staff based on requirements.

We Care

Offering emotional wellbeing support alongside your contact.

We are NACCC Accredited

Trusted by our clients and accredited by the National Assosiation of Child Contact Centres. Registration Number: 1761/3

We Are A Contact Centre & Listening Service

Quality Contact Between You & Your Children


Spend quality time with your child/ren in a safe, enjoyable space.


Refer your clients to our contact centre for a quality and reliable service.

Young People

A fun place to share your thoughts. We are here to listen.


We are working together for families and offer a range of services.

Experts By Experience

We understand how stressful something like this can be and the anxiety on top doesn’t help. Especially when you take your child/ren’s feelings on your shoulders as well as your own.

As parents, some of us have been through similar situations to yours, which puts us in a unique position to help you.

Not Just A Contact Centre

There are other struggles that come from this position, which many do not realise. We know that in most cases a contact centre alone is not enough.

We stay with you from start to finish and offer additional services inclusive of the Listening Service, plus co-parenting workshops.

Children often also need additional services, which is why we offer a separate voice of the child package to allow them to explore their feelings.

Supervised Contact

Supported Contact


In The Community

Our Friendly Team

We Like To Keep Things Simple

Step 1


We have an initial 30-minute meeting with both parents and the child/ren so we can get to know you. This can be in person or virtual.

Step 2


Working around your schedule, we set up the first appointment.

Step 3


Arrive at the contact centre and spend quality time with your child/ren.

Step 1

We have an initial 30-minute meeting with both parents and the child/ren so we can get to know you. This can be in person or virtual.

Step 2

Working around your schedule, we set up the first appointment.

Step 3

Arrive at the contact centre and spend time with your child/ren.

Schedule Your Meeting With Us

A chat costs nothing, you have nothing to lose and so much to gain.

Complete the simple contact form or call us on 01920 449 127 and we will get in touch with you to discuss how we can help.

  • Flexible schedule
  • Up to 4 hours per session
  • Effective staff matching

You Must Have Questions

A safe, comfortable place where children can meet one or both parents from whom they are separated.

By arrangement only, we are very flexible and work around your schedule.

Our prices are 100% transparent and accurate at the time of uploading. They are subject to change.

Supervised – 2:1 Staff Ratio – £95
Supervised – 1:1 Staff Ratio – £95
Supported – 2:1 Staff Ratio – £45
Supported – 1:1 Staff Ratio – £45
In The Community – 2:1 Staff Ratio – £35
In The Community – 1:1 Staff Ratio – £35
Handover – 2:1 Staff Ratio – £15
Handover – 1:1 Staff Ratio – £15
Court Attendance* – £35 p/h
Court Report – £40
Additional Report Writing – £40

*The cost per hour includes any waiting time etc not just the time staff are in court. Attendance at court is costed from arrival at the court building until staff are no longer required in the court building by the court and are released.

Children who do not have regular contact with one or both of their parents and need an impartial, safe and friendly place to be together. Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.

Trained volunteers using a code of practice which includes confidentiality, impartiality and non-discrimination, supported by the National Association of Child Contact Centres.

We have a light touch approach to ensure meaningful engagement between you and your child. We are there if you need us and request our advice and guidance, otherwise we just observe.

Yes you can! Unlike other contact centres, we make it possible for you to take your child to a venue such as the zoo, a park, or an activity centre to make sure you make the best of your time together.

Children who do not have regular contact with one or both of their parents and need an impartial, safe, and friendly place to be together.  Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.

We take professional referrals as well as self referrals. Just contact us using the form on this page and we will get back to you.

Yes, all families are encouraged to visit beforehand by appointment. It helps if the child/ren is familiar with the environment where they are going to meet the non-resident parent.

No you don’t. Just let us know beforehand so that we can ensure your wishes are made clear to our staff.

If you cancel your booking within 14 days of the contact, you will be charged for the booking of the room. This rate will vary depending on the venue.

Our Volunteers Are Experts By Experience

  • Can you sum up volunteering at Bubba’s Contact Centre using three words?
    “Creating, Growth, Bonding.”
  • What is your favourite thing about being a volunteer?
    “Bringing families together, building trust and creating special memories.”
  • What has been your best moment whilst volunteering?
    “Making a family feel supported, knowing they can trust us to create the things they need.”
  • What made you want to start volunteering?
    “I can relate to families that feel they have no relationship with their child, Walk The Walk, (especially Rob) has given back a relationship with my son. The first person my son opened up to was Rob.”
  • What makes our service stand out to you?
    “I believe Walk The Walk offer a unique service and staff. Whilst it’s about the child, parents are supported too, which is vitally important, as without the parent being at their best, they cannot be the best parent they can be.”
  • Can you sum up volnteering at Bubba’s Contact Centre using three words?
    “Fun, Learning, Helping.”
  • What is your favourite thing about being a volunteer?
    “Helping families to connect.”
  • What has been your best moment whilst volunteering?
    “Supporting families and helping relationships grow.”
  • What made you want to start volunteering?
    “To help support families, to learn and help others, through my experiences in life.”
  • What makes our service stand out to you?
    “The amazing service and staff, which supports both parents and children in a friendly, relaxed, welcoming environment.”

Did You Know?

Dr Amy Baker in her book – Breaking the Ties that Bind – studied the outcomes for 40 adults in the US who identified that they had been manipulated to reject by one of their parents in childhood. 

Low Self-Esteem
Lack Of Trust
Drug & Alcohol Misuse
Alienation From Their Own Children

The Effect Is On Your Kids Too

Psychological Harm

Feeling pressure to reject a parent whom they love, and feeling guilty about doing so.


Seeing one parent as all good and the other as all bad. This has implications on future relationships.


Deep down they want a relationship with their parent. Lack of motivation to play as a result.

Lack Of Focus

This takes a toll on school as well as other activities such as sport.

We Want To Help

In Tribute To Margaret Zealy

Honouring the Work of Margaret Zealy and the difference she made to vulnerable children and families.


The Exchange Clubs’ Family Center has been working since 1995 to better the lives of children and to keep families together in Durham, North Carolina, USA.

The Center uses a multi-prong approach — providing support and training for families, caregivers and childcare professionals, as well as working to raise community awareness.

We have a family connection with Margaret Zealy (“Bubbe” to her grandchildren and all the children she loved) who was director of the Center for six years. She grew up in the racially-divided South of the 1940s and 50s and so took special joy in working with children and families of all colours and kinds, to do her part to help heal that rift. Her office was covered with drawings from all of “her children.”

Margaret Zealy "bubba"

What Our Clients Have Said

Our Most Recent Testimonials:

“I am delighted to share my gratitude for the amazing support service that I received from the kind and compassionate Veronica. I am incredibly grateful for her dedication and unwavering commitment to helping me through some of the toughest times in my life.

She always made herself available to listen to me, offering a supportive ear and a reassuring presence whenever I needed her. Her empathy and understanding were simply remarkable, and she took the time to understand every single thing that I had to say.

Not only did she listen to me, but she also helped me to find ways to improve on things and acknowledge my progress along the way. Her encouragement and positive attitude helped me to push through some of the most challenging moments, and for that, I am forever grateful.

Overall, I couldn’t have asked for a better support service. The care and attention that I received from Veronica made all the difference, and I am truly thankful for everything she did to help me. I highly recommend this support service to anyone who is looking for compassionate and understanding help. Thank you from the bottom of my heart!”

“I would like to take the time and write to you about how pleased I was with having someone like Contact Centre Worker supervise my calls. Emotions well up inside me as I think of superlatives I can use to describe the job she done. I don’t want this to be about me but I have to say it was a challenging time having to be limited to these supervised calls. However, the compassion and understanding that Contact Centre Worker was able convey meant so much to me. I hope she knows that.

I had a few other companies and people supervise these calls before her and at times I felt so dehumanised by the way I was treated and spoken to. She was different from all the others. I felt her kindness and warmth by the way she spoke and treated me, I did not sense an ounce of judgement like I had gotten used to previously.

I was moved by the insight and empathy she showed in the reports for the calls. They were so beautifully written, and I found myself reading them when I missed my children. They have become a precious memento for me and I can already imagine revisiting them in the future, and I am sure they will bring me to tears.

Please convey my heartfelt thanks to Contact Centre Worker, and let her know how grateful I am for her kindness. May she be blessed with all the joys and blessings that life has to offer.”

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