Spaces available 9am to 8pm, 7 days a week in Letchworth & Gloucester
A Space For You To Spend Time With Your Child/ren
We provide contact between you and your child/ren, supporting not intruding.
Up To 4hrs Per Session
Spend up to 4 hours per contact session with your child/ren.
Bespoke Sessions
Working around your schedule to spend quality time together.
Staff Matching
Effectively match staff based on requirements.
We Care
Offering emotional wellbeing support alongside your contact.
We are NACCC Accredited
Trusted by our clients and accredited by the National Assosiation of Child Contact Centres. Registration Number: 1761/3
We Are A Contact Centre & Listening Service
Quality Contact Between You & Your Children
Parents
Spend quality time with your child/ren in a safe, enjoyable space.
Professionals
Refer your clients to our contact centre for a quality and reliable service.
Young People
A fun place to share your thoughts. We are here to listen.
Partnership
We are working together for families and offer a range of services.
Our Track Record
We have grown from 1 referral in November 2022 to 12 referrals received in September 2024.
Our case load has also increased from 1 case in November 2022 to 14 cases in September 2024.
119+ Families Supported
We have supported families with short term contacts up to 6 sessions, and families with long term contacts exceeding 40 contacts.
Currently, we have cases which have reached 70+ sessions and are still ongoing.
720+ Sessions Delivered
720+ Sessions Delivered
Experts By Experience
We understand how stressful something like this can be and the anxiety on top doesn’t help. Especially when you take your child/ren’s feelings on your shoulders as well as your own.
As parents, some of us have been through similar situations to yours, which puts us in a unique position to help you.
Not Just A Contact Centre
There are other struggles that come from this position, which many do not realise. We know that in most cases a contact centre alone is not enough.
We stay with you from start to finish and offer additional services inclusive of the Listening Service, plus co-parenting workshops.
Children often also need additional services, which is why we offer a separate voice of the child package to allow them to explore their feelings.
Supervised Contact
Supported Contact
Session Handover
In The Community
Our Friendly Team
Jacqueline Gear
Andrew Dix
Veronica Thomas
Virginia Kent
Thomas McCann
Jodie Wright
Jenna Jackson
Michelle Forrester
Lucy Smy
Katie Forbes
We Like To Keep Things Simple
Step 1
We have an initial 30-minute meeting with both parents and the child/ren so we can get to know you. This can be in person or virtual.
Step 2
Working around your schedule, we set up the first appointment.
Step 3
Arrive at the contact centre and spend time with your child/ren.
A FREE CHAT
Schedule Your Meeting With Us
You have nothing to lose and so much to gain.
Complete the simple contact form or call us on 01920 449 127 and we will get in touch with you to discuss how we can help.
- Flexible schedule
- Up to 4 hours per session
- Effective staff matching
Office hours are staffed from 9AM to 5PM Monday to Friday, but the centre is open for contacts 9AM – 8PM 7 days a week.
Existing Client Offer: Your Safe Space To Talk About How You Are Feeling
- Can be booked before or after your contact session
- BACP Registered Qualified or Qualifying
- Therapists are here to help
You Must Have Questions
A safe, comfortable place where children can meet one or both parents from whom they are separated.
By arrangement only, we are very flexible and work around your schedule.
These are the fees for parents self referring; Professionals please enquire for costs.
Our prices are 100% transparent and accurate at the time of uploading. They are subject to change.
Supervised – 2:1 Staff Ratio – £95
Supervised – 1:1 Staff Ratio – £95
Supported – 2:1 Staff Ratio – £45
Supported – 1:1 Staff Ratio – £45
In The Community – 2:1 Staff Ratio – £35
In The Community – 1:1 Staff Ratio – £35
Handover – 2:1 Staff Ratio – £15
Handover – 1:1 Staff Ratio – £15
Court Attendance* – £35 p/h
Court Report – £40
Additional Report Writing – £40
Reduced costs and payment plans are available to clients who are unable to meet the costs of this service.
*The cost per hour includes any waiting time etc not just the time staff are in court. Attendance at court is costed from arrival at the court building until staff are no longer required in the court building by the court and are released.
Children who do not have regular contact with one or both of their parents and need an impartial, safe and friendly place to be together. Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.
Trained staff and volunteers using a code of practice which includes confidentiality, impartiality and non-discrimination, supported by the National Association of Child Contact Centres.
We have a light touch approach to ensure meaningful engagement between you and your child. We are there if you need us and request our advice and guidance, otherwise we just observe.
Yes you can! Unlike other contact centres, we make it possible for you to take your child to a venue such as the zoo, a park, or an activity centre to make sure you make the best of your time together.
Children who do not have regular contact with one or both of their parents and need an impartial, safe, and friendly place to be together. Also, children whose parents need a ‘hand-over’ point can use the centre as a safe place for this to take place.
We take professional referrals as well as self referrals. Just contact us using the form on this page and we will get back to you.
Yes, all families are encouraged to visit beforehand by appointment. It helps if the child/ren is familiar with the environment where they are going to meet the non-resident parent.
No you don’t. Just let us know beforehand so that we can ensure your wishes are made clear to our staff.
If you cancel your booking within 14 days of the contact, you will be charged for the booking of the room. This rate will vary depending on the venue.
Our Volunteers Are Experts By Experience
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Can you sum up volnteering at Bubba’s Contact Centre using three words?“Fun, Learning, Helping.”
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What is your favourite thing about being a volunteer?“Helping families to connect.”
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What has been your best moment whilst volunteering?“Supporting families and helping relationships grow.”
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What made you want to start volunteering?“To help support families, to learn and help others, through my experiences in life.”
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What makes our service stand out to you?“The amazing service and staff, which supports both parents and children in a friendly, relaxed, welcoming environment.”
Did You Know?
Dr Amy Baker in her book – Breaking the Ties that Bind – studied the outcomes for 40 adults in the US who identified that they had been manipulated to reject by one of their parents in childhood.
The Effect Is On Your Kids Too
Psychological Harm
Feeling pressure to reject a parent whom they love, and feeling guilty about doing so.
"Splitting"
Seeing one parent as all good and the other as all bad. This has implications on future relationships.
Sadness
Deep down they want a relationship with their parent. Lack of motivation to play as a result.
Lack Of Focus
This takes a toll on school as well as other activities such as sport.
We Want To Help
In Tribute To Margaret Zealy
Honouring the Work of Margaret Zealy and the difference she made to vulnerable children and families.
Bubbe
The Exchange Clubs’ Family Center has been working since 1995 to better the lives of children and to keep families together in Durham, North Carolina, USA.
The Center uses a multi-prong approach — providing support and training for families, caregivers and childcare professionals, as well as working to raise community awareness.
We have a family connection with Margaret Zealy (“Bubbe” to her grandchildren and all the children she loved) who was director of the Center for six years. She grew up in the racially-divided South of the 1940s and 50s and so took special joy in working with children and families of all colours and kinds, to do her part to help heal that rift. Her office was covered with drawings from all of “her children.”
From Bubba's 3 Children...
Margaret Zealy (“Bubbe” to her grandkids and their friends) lost her father at age 11. After he died, her mother did her best to keep Margaret and her brother fed and clothed, but it was a struggle. They moved often, frequently crowding in with family, and sometimes having to split up. While love was plentiful, safety and security were not, and Margaret grew up determined that her own children would never feel that insecurity.
She worked in many different jobs in the early years of her marriage and motherhood, prioritizing the health and happiness of her children over her own. There were many struggles along the way, but her children—Patrick, Jason, and I, Robin—always knew we were loved, had plenty to eat, and lived in a safe, warm home. After several years of part-time college, Margaret finally earned her degree in Social Work, and was able to realize her goal and pursue her passion–improving the lives of children and families in her community. She spread her love far and wide, beyond just her own children and their friends, but to any child she met.
Margaret died too young, at the age of sixty-seven, and the world lost a strong child and family advocate. But her work goes on at Bubba’s Contact Centre, where children and families are able to work towards healing every day. She never got to know about the Centre, but we, her children, know that it would make her incredibly proud. It means so much to us that “Bubbe” and the work that she did are part of the inspiration that brought the Centre to fruition. We know that she would get so much happiness from seeing the successes that happen there, and watching parents connecting with their children. It makes us enormously proud of her, and also proud and inspired by the work the Centre does. We are thankful that Bubbe’s passion continues to blossom.
What Our Clients Have Said
Our Most Recent Testimonials:
“I am delighted to share my gratitude for the amazing support service that I received from the kind and compassionate Veronica. I am incredibly grateful for her dedication and unwavering commitment to helping me through some of the toughest times in my life.”
“I’m pleased with Bubas contact centre at Letchworth great hospitality from Walk The Walk explaining step by step also communication with my ex.
I just love the rota time table she always ask me when I’m free to set up visit for my son.
I’m really happy I had good time with my son. Great price i recommend this place to any one wanted to join child centre to see their children Bubas at Letchworth is the best.
My supervisors were Michelle and Jenna both of them are great making great hospitality for me and son we both comfortable.”
“She always made herself available to listen to me, offering a supportive ear and a reassuring presence whenever I needed her. Her empathy and understanding were simply remarkable, and she took the time to understand every single thing that I had to say.”
“Not only did she listen to me, but she also helped me to find ways to improve on things and acknowledge my progress along the way. Her encouragement and positive attitude helped me to push through some of the most challenging moments, and for that, I am forever grateful.”
“Overall, I couldn’t have asked for a better support service. The care and attention that I received from Veronica made all the difference, and I am truly thankful for everything she did to help me. I highly recommend this support service to anyone who is looking for compassionate and understanding help. Thank you from the bottom of my heart!”
“I would like to take the time and write to you about how pleased I was with having someone like Contact Centre Worker supervise my calls. Emotions well up inside me as I think of superlatives I can use to describe the job she done. I don’t want this to be about me but I have to say it was a challenging time having to be limited to these supervised calls. However, the compassion and understanding that Contact Centre Worker was able convey meant so much to me. I hope she knows that.
I had a few other companies and people supervise these calls before her and at times I felt so dehumanised by the way I was treated and spoken to. She was different from all the others. I felt her kindness and warmth by the way she spoke and treated me, I did not sense an ounce of judgement like I had gotten used to previously.
I was moved by the insight and empathy she showed in the reports for the calls. They were so beautifully written, and I found myself reading them when I missed my children. They have become a precious memento for me and I can already imagine revisiting them in the future, and I am sure they will bring me to tears.
Please convey my heartfelt thanks to Contact Centre Worker, and let her know how grateful I am for her kindness. May she be blessed with all the joys and blessings that life has to offer.”
Support Us & Our Work
If you would like to support us, you can donate here or buy tickets for the North Herts lottery.
We Are Now A Referrer For Letchworth Foodbank
- If you are in crisis please call the office on 01992 638000
- A member of staff will assess your claim and process an e-voucher if this is applicable.
- Please be aware we will need to ask detailed questions to process your request.